Personalised Wooden Letter Tealight Holders

Returns & Refunds

We want you to be delighted with your order from Very Crafty Thoughts.

Personalised & Custom-Made Items

As personalised and custom-made products are created specifically for you, they cannot normally be returned or exchanged simply because you have changed your mind.

Please check all names, wording, spelling and personalisation details carefully before placing your order. We will create your item using the information you provide.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or is not as ordered, please contact us as soon as possible and provide your order details along with photographs showing the issue.

Where there is a problem with your item, we will work with you to put things right and, where appropriate, arrange a replacement or refund.

Non-Personalised Items

If you purchase a non-personalised item, your statutory cancellation rights may apply. Please contact us if you wish to return an eligible item.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.

If you have any questions about an order, please contact Very Crafty Thoughts before purchasing and we'll be happy to help

Shipping & Delivery

All Very Crafty Thoughts products are individually made and/or personalised to order, so please allow time for us to create your item before dispatch.

Processing Time

We aim to prepare and dispatch orders within 2-4 working days. More detailed or bespoke designs may take a little longer, but we'll contact you if this is likely to affect your order.

UK Delivery

Orders are carefully packaged to help ensure they arrive safely. Delivery charges and available delivery options will be shown at checkout before payment.

Once your order has been dispatched, delivery times are dependent on the delivery service and may occasionally be affected by circumstances outside our control.

Need it for a particular date?

If your order is for a birthday, anniversary or other special occasion, please contact us before ordering and we'll let you know whether we can meet your required date.

Please make sure your delivery address is correct when placing your order.

Make it uniquely yours

Choose your preferred design style and enter any personalisation or special instructions in the boxes provided before adding your item to your basket.

Please double-check names, dates, wording and spelling before ordering, as your item will be created using the information you provide.

Seen a design you like?

If you've seen one of our example designs that you'd like us to recreate or use as inspiration, simply describe it in the personalisation box.

Have something different in mind?

We're always happy to discuss bespoke designs — just get in touch with Very Crafty Thoughts before ordering.

Product Information

• Individually made wooden tealight blocks

• Personalised with your choice of letters, numbers, simple symbols, shapes or suitable artwork

• Each block is individually made and finished to order

• Designed to hold a standard metal-cased tealight

• Natural wood grain, colour and markings will vary between blocks

• Each set is unique due to the natural characteristics of the wood

Using Your Own Artwork or Logo

If you would like us to use your own image, logo or artwork, please place your order first and include “Artwork to follow” in the Special Requests box. You can then send your artwork to us after ordering, quoting your order number.

For best results, please send the clearest, highest-quality version available. Not all images or logos will be suitable for the size or material, so we may contact you to discuss your design before making your order

Care Instructions

• Dust or wipe gently with a soft, dry cloth

• Do not immerse in water or use harsh cleaning products

• Keep the wooden blocks dry and store away from excessive moisture

• Indoor use only

Candle Safety

• Always place the blocks upright on a stable, flat, heat-resistant surface

• Only use a correctly fitting, metal-cased tealight

• Never leave a burning candle unattended

• Keep away from children and pets

• Keep away from curtains, furnishings and other flammable materials

• Keep the area above and around the flame clear

• Do not move or handle the blocks while the tealights are lit or still hot

• Extinguish candles completely after use and allow the holders to cool before handling

Please Note

As wood is a natural material, variations in grain, knots, shade and finish are completely normal and form part of the character of each piece.

Personalised items are created especially for you, so please double-check your chosen number of blocks and all wording, letters, numbers and design instructions before placing your order.

Tealight candles are not included.