Frequently asked questions

As many of our products are individually made, engraved or personalised, there may be small variations between items.Natural materials such as wood can also vary in grain, colour, knots and texture. We think that's part of what makes each piece unique.

Many of our products are designed, engraved, printed, personalised, assembled or finished by us rather than being mass-produced finished items.The exact process varies depending on the product.

Care instructions vary depending on the product.You'll find relevant Product & Care Information on the individual product page. Following these instructions will help keep your item looking its best.